Refunds, Shipping & Cancellation

$49 medical evaluation fee: non-refundable in all cases, including if you are not approved for treatment. This fee covers the provider's time reviewing your intake.

Monthly program fees: fees for the current billing period are not refunded. If you believe you were charged in error, contact us at hello@preciseweightmanagment.com and we will review your account.

Medication: any medication prescribed is dispensed and billed separately by the compounding pharmacy. Questions about medication charges or pharmacy refunds should be directed to the dispensing pharmacy. By law, dispensed prescription medication generally cannot be returned or refunded.

You may cancel your monthly program at any time from your account page. Cancellation takes effect at the end of your current billing period — you will not be charged again, and clinical services continue until the period closes. Because billing is monthly, canceling at any time satisfies any 30-day notice requirement.

Your provider may also end treatment if it is no longer clinically appropriate, in which case your subscription is canceled and no further monthly fees are charged.

Precision Weight Management does not ship medication. All prescribed medication is filled and shipped directly to you by state-licensed 503A compounding pharmacies (Strive and Stryker Pharmacy). Medication shipping charges are not included in our program fees and are set and collected by the pharmacy.

Shipping times, carriers, cold-chain handling, and delivery issues (including lost, damaged, or delayed packages) are the responsibility of the dispensing pharmacy. Please contact the pharmacy directly with shipping questions once your prescription has been sent.

Contact us at hello@preciseweightmanagment.com, Monday–Friday, 9am–5pm CT, and we will respond within two business days.